To replace a lost Capitec card, you can order a new card using Capitec’s online banking platform. You must first create a virtual card before you are allowed to order a physical debit card through their system[1].
Follow these steps:
- Log in to your Capitec online banking profile.
- Navigate to the “Cards” section and select “Add new card.”
- First, add a new virtual card by selecting your account, entering the business and personal names to be displayed, and setting transaction limits.
- Once the virtual card is activated, repeat the process to “Add new card,” then choose “New debit card.
- Select the account, set the names for display, and proceed.
- Provide the recipient details and select the delivery address for the new card.
- Choose between standard or express delivery and pick a suitable delivery date and time slot.
- Confirm the request to complete the replacement process. You will receive your new card shortly.
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