To perform a SIM swap on Telkom, you typically need to visit a Telkom store in person with the following documents:
- Original South African ID or passport
- Proof of residence (such as a utility bill or bank statement)
Self-service SIM swaps via website or USSD are not available—do not trust anyone claiming otherwise on social media, as these are often scams[2][3].
Alternatively, Telkom now allows a SIM swap request via their official WhatsApp self-service channel by messaging 081 160 1700 and following the prompts. This can be done at no cost, and you may be asked to submit your ID and any required supporting documents digitally. SIM swaps in Telkom stores may incur a service fee[4][1].
For online RICA or SIM activation, you may also need to provide your identity information and the ICCID number found on your new SIM pack, upload your ID, and complete a selfie verification step[5].
References
- [1] How To DO SIM SWAP ON TELKOM! | BEST NEW METHOD 2025!
- [2] How to do sim swap on Telkom 2025 (step by step) – YouTube
- [3] How to Do a SIM Swap with Telkom in 2025? – YouTube
- [4] Usage tips – Telkom
- [5] Telkom RICA